My Payout Request Was Rejected

Error Message: Payout Processing Issue

If you receive the following error message:

"We have been unable to process your payout due to the following reason: Please contact support with an up-to-date ID so we can process your payment."

Please note that your payout request will not be processed until you submit a new ID that is verified and approved.

Possible Reasons for the Error:

• Please ensure that your bank account information is accurate and up-to-date. Consider re-entering your bank details in the banking section.
• If your account is awaiting additional verification, this may delay or reject the payment.
• The documents previously submitted do not meet the requirements to complete your payout request.
  
  

Important Requirements for Uploaded Images:

1. Images must not be edited, cropped, or resized.
2. All images must be in color.
3. Submitted documents must be a photo or a scanned copy; electronic documents or photos of photos will be rejected.
4. All four corners of the document must be visible.
5. The entire government-issued, non-expired ID must be shown; no parts of the document may be redacted, covered, cut, or censored.
   
   

Files must be in .PNG or .JPG format and under 7MB in size.