Why was my payout request rejected?

If your payout request was rejected, it usually comes down to your ID or banking details needing an update. Here’s what to check and how to fix it.

The error message

You may see: “We have been unable to process your payout. Please contact support with an up-to-date ID so we can process your payment.” Your payout won’t be processed until you submit a new ID that’s verified and approved.

Common reasons

• Your bank account details may be inaccurate or out of date. Try re-entering them in the Banking section.
• Your account may be awaiting additional verification, which can delay or reject the payment.
• The documents you submitted don’t meet our requirements.

ID image requirements

When you upload your ID, make sure:

• Images aren’t edited, cropped, or resized.
• All images are in color.
• Documents are a photo or scanned copy. Electronic documents or photos of photos will be rejected.
• All four corners of the document are visible.
• The entire government-issued, non-expired ID is shown, with nothing redacted, covered, cut, or censored.
• Files are in .PNG or .JPG format and under 7MB.

Still need help? Reach out to our Support team and we’ll be happy to help.