Report a bug or suggest a feature
Last updated 14 August 2026
Something broken goes to the bug form. An idea for something better goes to the feedback form. Anything involving your account or your money should go to support instead, where you will get a reply.
Reporting a bug
Use the bug reporting form. The more of the following you include, the more likely it gets fixed rather than sitting in a queue while someone tries to reproduce it.
| What you expected to happen, and what happened instead |
| The steps that led to it, in order |
| Whether you were on phone or computer, and which browser |
| Any error message, word for word |
| A screenshot, if there is anything to see |
Say whether it happens every time or only sometimes. Intermittent problems are harder to find, and knowing that up front saves a lot of guessing.
Suggesting something
Use the feedback form.
Tell us what you are trying to do and what makes it awkward now, rather than only naming the feature you want. The problem is more useful than the solution, because there is often a better answer to it than the one that first comes to mind.
What happens next
Bug reports go to the development team. Feedback is read and grouped, and the things people ask for repeatedly are what shape what gets built.
Neither form sends you a reply. If you need an answer, or the problem involves a charge, a subscription, or your account, contact support instead.
Common questions
+Is this the right place for a payment problem?
No. Anything involving money should go to support, where someone can look at your account and reply to you.
+Will you tell me when it is fixed?
Not usually. Fixes go out continuously rather than being announced individually.
+Someone has already reported this.
Report it anyway. Knowing how many people are hitting something, and in what circumstances, is part of how it gets prioritised.
+I want to report a person, not a bug.
Use the report option on the account or post instead. See Report an account or post.
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