What if I tipped but didn't get the content?
Last updated 1 September 2026
What you can do depends on whether something specific was agreed before you paid. If it was, and it did not arrive, tell us. If nothing was agreed, the payment was voluntary and cannot be reversed.
If nothing specific was agreed
A tip sent without any agreement is voluntary. It does not oblige a creator to send you anything, reply to you, or treat you differently, and it cannot be refunded on the basis that you hoped for something in return.
You can message the creator and ask, and some will help. They are under no obligation to, and we cannot require it.
If something specific was agreed and it did not arrive
This is different, and we want to know about it. It covers anything you and a creator agreed on before you paid, however you paid for it.
It also covers a paid post or unlocked message that never opened, where nothing needed to be agreed at all.
Before you contact us
| Reload the page or the app. Some purchases do not appear as unlocked until the page refreshes. |
| Check that you were charged. If no payment went through, nothing was bought and you can try again. |
| Message the creator. Give them a couple of days. Most of these are a delay or a mistake, and they can usually put it right faster than we can. |
If that does not resolve it
Email bill@hidden.com and include:
| The creator's username |
| The date and amount of the payment |
| What was agreed, and what happened instead |
| A screenshot of the conversation where it was agreed |
The screenshot matters more than people expect. It is the difference between something we can act on and something we cannot, and a creator who takes payment for something and does not deliver it is a conduct matter as well as a payment one.
Do not go to your bank first
A bank dispute takes several weeks and closes our ability to resolve anything directly, which usually leaves you worse off than telling us. Come to us first, and go to your bank only if we cannot help.
Common questions
+The creator is not replying.
Give it a couple of days, since creators handle their own messages and volumes vary. If something specific was agreed and there is still no response, contact us rather than waiting indefinitely.
+What arrived was not what was agreed.
Treat it the same way. Contact the creator first, and if that does not resolve it, send us the conversation along with the payment details.
+The creator deleted the post I paid for.
Contact us with the creator's username and the date and amount, and we will check what happened to it.
+Will I get my money back?
We look at these case by case. Send us the details and we will tell you what we can do.
Related
I tipped the wrong amount, can I get a refund?
Need help with a payment? Email bill@hidden.com with the creator's username and the date and amount.
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