What is your refund policy?
Last updated 6 August 2026
Purchases on Hidden are final. We do not refund because you changed your mind, stopped using something, or no longer want it.
Where something has gone wrong, that is different, and we would rather hear about it than have you go to your bank.
Tell us about these
Contact us if any of the following happened. We look at each one individually and will tell you what we can do.
| You were charged more than once for the same thing |
| The amount charged does not match the price you agreed to |
| You paid for something that never arrived, or that could not be opened |
| You were charged after cancelling, on a date later than your cancellation |
| Someone used your account or card without permission |
These are not refunded
The rest of a cancelled subscription. Cancelling stops the next payment. The period you have already paid for is not refunded, and you keep access to it until it ends. Content you have already seen. A purchase that delivered what it described is complete, whether or not you enjoyed it. Access you lost by blocking a creator. Blocking someone you subscribe to ends your access immediately, and the remaining time is not returned. Anything already disputed with your bank. Once a chargeback is filed we cannot refund the payment, because it is already being reversed by your bank.If a creator blocks you while you are subscribed to them, tell us. We look at those individually.
Creators cannot issue refunds
There is no way for a creator to return a payment, so asking them will not get you anywhere. Anything of this kind has to come through us.
How to ask
Email bill@hidden.com with the date, the amount, the last four digits of the card, and what went wrong. Include the creator's username if the payment relates to one.
Tell us within 30 days of the charge appearing. After that we are much more limited in what we can do about a billing error, so do not wait to see whether it resolves itself.
Common questions
+Why not just dispute it with my bank?
A dispute takes several weeks, cannot be withdrawn once filed, removes any possibility of a refund from us, and may cost you access to your account. Coming to us first is faster and keeps every option open. See Chargebacks and credit card disputes.
+I forgot to cancel before it renewed.
Cancel now to stop the next one. You keep access for the month you have paid for. Renewal dates are shown under Active Subscriptions.
+How long does a refund take if it is approved?
Once processed on our side, your bank decides when it appears on your statement. That is usually a few working days and is outside our control.
+Where do I find the full terms?
Refunds are covered in the Billing and Payments section of our Terms of Service.
Related
Chargebacks and credit card disputes
How Hidden charges appear on your statement
Something gone wrong with a payment? Email bill@hidden.com within 30 days of the charge appearing.
6 of 28 found this helpful
Chargebacks and credit card disputes
How is content priced on Hidden?
How Hidden charges appear on your statement
How transactions and charges work
How Wallet Credits work
Didn't answer your question?
Open a ticket and include the specifics. Get support.