If a subscription you paid for isn’t showing up, the most common cause is having more than one account by mistake. Here’s what to check.
Check for a duplicate account
Sometimes signing up with X or Google, and then creating another account with your email address, results in two separate accounts. Your subscription may be tied to the other one.
- Make sure you haven’t accidentally created a duplicate account.
- Try logging in with the method you originally signed up with (X, Google, or email) to see if your subscription appears there.
Still need help? Reach out to our Support team and we’ll be happy to help.
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