I can't find my subscription
Last updated 6 August 2026
Subscriptions live under Account, then Active Subscriptions. If something is missing from that list, work through these in order.
If you are still being charged for it, skip to the last section.
You have two accounts without realising
This is the most common cause and the hardest to spot. Signing in with Google or X creates a separate account from one made with the same email address directly. The subscription sits on whichever account bought it. Sign out and try each method in turn, including any you only used once.
It has already ended
Active Subscriptions shows only what is currently billing. A subscription you cancelled, or one that lapsed because a renewal payment failed, drops off the list once its final period is over.
It never started
If the payment was declined, the subscription was not created. Check whether you were actually charged before assuming it exists.
The creator changed their username
The subscription is still there, listed under their new handle. Look for the renewal date and amount rather than the name.
The creator has left
If an account has been deleted, the subscription to it ends. You should not be charged again after that.
If you are still being charged
A charge with no matching subscription is something we need to look at, and it is usually the duplicate account explanation. Do not wait for the next renewal to see whether it happens again.
| Email bill@hidden.com with: |
| The date and amount of the charge |
| The last four digits of the card |
| Every email address and sign-in method you might have used |
That last one is what lets us find the other account quickly, so include anything you are unsure about rather than leaving it out.
Common questions
+How do I know which account I used?
Check your email for the receipt or the welcome message from when you subscribed. It will have gone to the address on the account that holds it.
+Can you merge my two accounts?
Get in touch and tell us what you are trying to do. We will explain what is possible in your case.
+I cancelled but it is still listed.
That is normal. A cancelled subscription stays listed until the period you have paid for runs out, because you still have access to it.
+I can see the subscription but not the content.
Reload the page first. If it is still missing, check whether the creator has blocked you, since that removes access even while a subscription is running.
Related
How do I see and manage my subscriptions?
How Hidden charges appear on your statement
Can't log in even though my details are correct
Charged for something you cannot find? Email support@hidden.com with the date, the amount, and every sign-in method you may have used.
0 of 0 found this helpful
Why can't I subscribe to a Creator?
How to cancel a subscription
Why didn't my subscription auto-renew?
How to subscribe to a Creator
Why Has the Price of My Subscription Gone Up?
Didn't answer your question?
Open a ticket and include the specifics. Get support.