My payment has been processed. Where is it?
Last updated 7 August 2026
Most payouts land within 3 to 5 business days, occasionally up to 10. Check the name on your statement before assuming it has not arrived, because it does not say Hidden.
Check these first
| The name on your statement. Payouts arrive as Gaia Digital, Dion Digital Consulting, Stichting Custodian, or a variation. People regularly have the money already and do not recognise it. |
| The status of the request. Under Statements, in the Payout Requests tab. The clock starts when the status changes, not when you submitted it. |
| Business days, not calendar days. Weekends and bank holidays do not count. A request on a Thursday can easily be the following Thursday. |
If it has been more than 10 business days
If the request has shown as Done for over 10 days and nothing has arrived, contact support with both of these:
| Your payout reference number, from the Payout Requests tab |
| A downloaded bank statement showing your account details and that the payment is not there |
The statement matters because we have to trace the payment with the bank, and they will not act on a description of a missing payment without evidence. Send the whole period rather than a cropped screenshot.
Common questions
+The amount is less than I requested.
Check the international wire fee if it applies to you, then your bank's conversion rate and any incoming transfer charge. See Payout fees and minimums.
+My bank says it never arrived.
Ask them to check for pending incoming international transfers, which sometimes sit in a queue rather than showing on the statement. Then send us the reference and the statement.
+What if my bank details were wrong?
The payment is usually returned rather than lost, though it can take a couple of weeks. Correct the details in the Banking section and tell us, so the funds go back to your balance rather than sitting in limbo.
+Does the status Done mean it is in my account?
It means we have sent it. The banks in between still need to move it, which is what the 3 to 5 days covers.
Related
How payouts appear on your bank statement
Why was my payout request rejected?
Past 10 business days? Contact support with your reference number and a bank statement.
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