Email Settings & Notifications
Last updated 10 August 2026
Notification settings are in Settings on your account. Some messages cannot be turned off, because they concern your money or your account.
What you can control
| New subscribers. When someone subscribes to you. |
| Subscription activity. Renewals, and subscriptions about to expire. |
| Messages and profile activity. Worth keeping on if you rely on replying quickly. |
What always comes through
Password resets, security notices, payout updates, moderation decisions, and anything about verification or your tax information. These are not optional and you would not want them to be, since a held payout or a rejected document is exactly the thing you need to hear about.
Keep your address current and confirmed
Your email address is how you recover your account and how we tell you about anything affecting your earnings. An old or unconfirmed address means missing both.
Many creators use a separate address for this work. If you do, make sure it is one you actually check, and secure it properly, since whoever controls your email controls your password resets.
Common questions
+I got an email about a payout I did not request.
Treat it as urgent. Change your password and check your payout details immediately. See What to do if someone else accessed your account.
+I got an email asking me to sign in urgently.
Do not follow the link. Open Hidden yourself and check. Creator accounts are targeted with convincing fakes because they hold money, and we never ask for your password.
+Can I change my email address?
Yes, in your account settings. Confirm the new one straight away rather than leaving it unverified.
+I am not receiving anything.
Check spam, then that the address on your account is right and confirmed. Missing payout and moderation emails is worth fixing today rather than eventually.
Related
What to do if you suspect a data leak
What to do if someone else accessed your account
Missing emails you should be getting? Contact support.
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Didn't answer your question?
Open a ticket and include the specifics. Get support.